nope welcome the the world of online poker support, there policy is fairly bs IMO.

i've expereinced similar situations but all they do is refund the money you paid.

the worst thing for me with this was in a $15MTT down to last 11 and top 10 pay (170 people in the tourny) i was chip leader by a mile and just as the last person went all in the tourny froze after he was beat so during the process of moving into the final table and the money it froze and the tourny was cancelled.

i was on support for ages and all they could do was refund the entry money.

i was so pissed, and its happened alot since. read my post here:

http://www.pkrnation.com/showthread.php?t=263 (KK vs 33)

its very frustrating, i hope they fix this soon because if something like this happens to me in a 10k guareentee or any springfest event when im going so well i sure as hell wont be playing at pkr anymore.