Lol - I so can't wait to shut my account. I'm in the US at the moment, home of Neteller........

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You are now chatting with 'Yingyin'
Yingyin: Welcome to our live chat service. How may I help you?
Yingyin: Before we proceed, may I ask your security question please?
Yingyin: xxxxxxxxxxxxxxxxxxxxxxxxxx
roger donoghue: xxxxx
roger donoghue: Hi - I tried to access my account when in Thailand on holiday. My account was locked. I spoke to support who told me to call you when I'm in an authorised country so you can call me and unlock my account. I'm now in the USA and have a phone.. xxxxxxxxxxxx
roger donoghue: apparently you need to go through some security questions with me
Yingyin: Please hold one moment.
roger donoghue: sure
Yingyin: Because we do not provide service in Thailand and USA, so you can not use NETELLER account in these countries.
roger donoghue: not in the USA either?!
roger donoghue: can you please list me the authorise countries - this is unreal. apparently china is authorised
Yingyin: All US memeber can not use NETELLER to play on gaming website any more because of the new US law.
Yingyin: Of course, you can use NETELLER account in China.
roger donoghue: so what if i dont want to use it on gaming sites? I just want to withdraw - you've locked my finds for 2 months so far - that can't be against the law?
Yingyin: Sorry, you can not login your account in USA or Thailand.
roger donoghue: I dont want to log in - I just want my money back. There has to be a solution
roger donoghue: I'm in the USA for 2 months more. I at least want the interest I should have accrued if I had my money elsewhere.
roger donoghue: where can i get a definitive list of authorised countries?
roger donoghue: or perhaps I can gove you my bank details and you can credit my finds back
roger donoghue: give
Yingyin: Please hold one moment.
Yingyin: You can visit www.neteller.com , there is a list of banned countries, whats not on the list we service.
roger donoghue: Ok, got that. In the meanwhile, I'm not using funds for gaming. They came from gaming outside the USA and now I want them returned. Can you ask your customer services manager to call me on the number I gave at the beginning of this session. Withdrawing my funds can in no way contravene US gaming laws
roger donoghue: ..and it's to a UK ank account
roger donoghue: bank
Yingyin: Do you want them return back to your UK account?
roger donoghue: yes please!
Yingyin: Please hold one moment.
Yingyin: You should update your NETELLER account to withdraw funds from your NETELLER account.
Yingyin: You can register your bank account in your NETELLER account and verify it to upgrade your NETELLER account, or you can send in copy of your ID and any utility bill to upgrade your NETELLER account.
roger donoghue: ok too funny - I cant log in to upgrade and I'm travelling the world so utility bills are not possible right now. I knwo you are trying to help and I thank you for that but I give up. I'll deal with this when I'm next in Europe.
Yingyin: Sorry about that.
roger donoghue: never mind. thanks for your time.
Yingyin: You're welcome. Thank you for choosing NETELLER!